Thank you for shopping at The World of Fermentation.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: +358504701684
- By email: customer-service@thekefirguy.com
Send the product with its original packing and the receipt or proof of purchase, to:
Kauppakatu 19 A, 40100 Jyväskylä, Finland
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The World of Fermentation.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Digital products
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: +358504701684
- By email: customer-service@thekefirguy.com
https://www.termsfeed.com/return-refund-policy/1f2f4f3013ad06a51329fb3be33c143b